FAQs
Find answers to common questions about shopping for Hyundai accessories, checking fitment, placing an order, shipping, and returns. If you need help with a specific order, please Contact Us. Use Shop by Model to browse by vehicle, shop by category, or enter a product name or part number in the search bar. You can also add your vehicle to My Hyundai Garage to see compatibility indicators while you shop. Read the complete product description and confirm the listed model year, model, trim, powertrain, body style, and any other fitment notes before ordering. Standard, Hybrid, Plug-In Hybrid, electric, and N models can require different parts. My Hyundai Garage can help you check compatibility, but it is currently in beta and does not guarantee fitment. If you are unsure, contact our team before ordering with your vehicle details or VIN. A compatibility indicator is a shopping aid based on the vehicle and product information available on our site. Please verify the full product listing and fitment notes before purchase. If you need confirmation for a specific product and vehicle, contact us before placing your order. Hyundai Shop carries genuine Hyundai OEM parts and accessories as well as aftermarket products from other brands. The product title, brand, and description identify the item being sold. Review those details on each product page before ordering. Some product photos are manufacturer-provided representative images. Product details, finishes, packaging, or included components may vary by production revision. Review the product description and contact us if you have a question about a specific item. New model-year parts and accessories may be added as product and fitment information becomes available. Check Shop by Model again later, or contact us to ask about a specific accessory. No. You can check out as a guest or sign in to your account. An account makes it easier to review your order history and manage your saved vehicles. No. The confirmation email means we received your order. It does not mean the order has been accepted or shipped. We will email tracking information after the order ships. You can review order statuses and processing details on our Operations & Shipping Info page. Contact us as soon as possible with your order number. We cannot guarantee a change or cancellation after an order enters Awaiting Shipment or has shipped. Once shipped, eligible products are subject to our Return & Refund Policy. Promotional codes must be applied during checkout and are subject to the offer terms. Contact us promptly if you forgot to apply a code; we will review the order, but a price adjustment or cancellation is not guaranteed. We currently accept eligible orders for the contiguous United States, Alaska, Hawaii, and Canada. We do not ship to P.O. boxes or freight-forwarding addresses. See Operations & Shipping Info for restrictions and details for orders outside the contiguous United States. Processing time depends on the product. Check each product description for its most accurate estimate. Items marked Quick Fulfillment usually ship the same or next business day after payment is processed, subject to availability and order review. If your order contains products with different processing times, it will normally ship when all items are available. Carrier transit time is separate, and delivery dates are estimates. See our shipping information for details. Free standard shipping applies to qualifying orders over $50 shipped within the contiguous United States. Large or oversized products and some product-specific shipping charges may be excluded. The shipping amount shown at checkout reflects the charges for your order. See Operations & Shipping Info for the full terms. After your order ships, we will email tracking information to the address used at checkout. Tracking may take up to 24 hours to show carrier updates. You can also use our order tracker. Contact us promptly and keep the product and all packaging. Include your order number and clear photos of the item, shipping box, packaging, shipping label, and any product labels or part numbers. Our team will review the issue and provide next steps. Shipping protection may be offered during checkout for eligible orders. It covers certain shipment problems under its terms. Review the Shipping Protection page for coverage, exclusions, and how to submit a claim. Please contact us and wait for approval and return instructions before sending anything back. If you have an account, sign in and use the Contact Us form with your order details. If you checked out as a guest, email help@hyundaishop.com with your name, order number, phone number, product, and reason for the return. Read the complete Return & Refund Policy first. You may request a return within 30 days after delivery. Eligible products must be new, unused, uninstalled, in original condition and packaging, and approved before they are sent back. A 15% restocking fee applies to eligible customer-choice and fitment returns. Some items are nonreturnable, including items marked Final Sale. See the Return & Refund Policy for all conditions and exclusions. Contact us with your order number, vehicle details, and clear photos of the product and its manufacturer part number. If the item is eligible for return, customer-choice and fitment return rules apply, including the restocking fee. Please check fitment details before ordering; My Hyundai Garage is a shopping aid and does not guarantee compatibility. Wheel-lock keys are matched to the specific wheel-lock set and are not interchangeable. If you lose your key, contact the wheel-lock manufacturer or a qualified service provider for help identifying the correct next step. A replacement set may require removal of the existing locks. Paint color is matched to your vehicle's paint code. If the product listing requests a VIN, provide it accurately at checkout so our team can review the match. If you are unsure which paint code or pen to select, contact us before ordering. Hyundai Shop is operated by DG Auto Accessories LLC, a subsidiary of DG Auto Distributors LLC, and is affiliated with Garvey Hyundai in upstate New York. Hyundai product names and trademarks identify the vehicles and products offered; their use does not by itself indicate sponsorship or endorsement by Hyundai Motor Company. Use our Contact Us page for order, product, fitment, or return questions. Including your order number and vehicle details helps us assist you more quickly.
Shopping and Fitment
How do I find accessories for my Hyundai?
How can I make sure a product fits my vehicle?
What does the compatibility checkmark mean?
Are all products genuine Hyundai parts?
Why does the product photo look different from the item?
What if I cannot find an accessory for my model year?
Orders and Payment
Do I need an account to place an order?
Does my order confirmation mean my order has shipped?
Can I change or cancel my order?
Can I apply a coupon after I place my order?
Shipping and Delivery
Where does Hyundai Shop ship?
When will my order ship?
How do I qualify for free shipping?
How do I track my order?
What should I do if my order arrives damaged or the wrong item was sent?
What is shipping protection?
Returns and Product Help
How do I start a return?
What is the return window, and are there return fees?
What if an item does not fit my vehicle?
Can I get a replacement wheel-lock key?
How do I choose the correct Hyundai paint pen?
About Hyundai Shop
Who operates Hyundai Shop?
How can I contact Hyundai Shop?