Return/Refund Policy
Table of Contents
Effective October 1, 2026
We want you to be confident in your purchase from Hyundai Shop. If something is not right, please review the policy below and contact us before sending anything back.
Return Window
You may request a return within 30 days after your order is delivered.
To qualify for a return, the product must be:
- New, unused, and uninstalled
- In its original condition
- Returned with its original packaging, hardware, instructions, and other included materials (including box)
- Approved by our customer service team before it is shipped back
A 15% restocking fee applies to eligible returns when you are dissatisfied with a product or ordered the incorrect product or fitment. The fee is calculated on the purchase price of the returned product and deducted from your refund.
Starting a Return
Please do not send a product back without approval. Unauthorized returns may be refused or returned to the sender.
If You Have a Hyundai Shop Account
- Sign in to your account and go to Contact Us.
- Complete the form with your order details, the product you want to return, and the reason for the return.
- Submit the form and wait for return instructions from our customer service team.
If You Checked Out as a Guest
Email help@hyundaishop.com with:
- Your name
- Order number
- Telephone number associated with the order
- The product you want to return
- The reason for the return
- Clear photographs of the product and packaging. Please include any part numbers and the box if it arrived damaged.
Our team will review your request and provide the next steps. Approval of a return request does not guarantee a refund if the returned product does not meet this policy.
Return Shipping
Incorrect, Defective, or Damaged Products
If we shipped the wrong product, or the product arrived defective or damaged, contact us promptly and retain the product and all packaging. We may request photographs or other information needed to review the issue.
When we confirm that the error is ours or that the product arrived defective or damaged, we will provide a return shipping label at no charge. Depending on availability and your preference, we may offer a replacement, refund, or store credit after the return is received and inspected. A restocking fee does not apply when we shipped the wrong product or confirmed that the product arrived defective or damaged.
Customer-Choice and Fitment Returns
If you ordered the wrong product, selected the wrong vehicle or fitment, changed your mind, or are otherwise unhappy with an eligible product, you may:
- Arrange and pay for return shipping yourself; or
- Request a prepaid return label from us. If we provide a prepaid label, its cost may also be deducted from your refund.
A 15% restocking fee, calculated on the purchase price of the returned product, will be deducted from your refund regardless of how the return is shipped.
When arranging your own return shipping, we strongly recommend using a trackable and insured service. You are responsible for the product until it is delivered to our designated return location. Our team may ask you for the return tracking number, so please have this on hand just in case.
Nonreturnable Products
The following products cannot be returned unless we shipped the wrong product or applicable law requires otherwise:
- Products that have been installed, used, altered, painted, programmed, or damaged
- Products showing signs of attempted installation
- Electrical or electronic products, including products containing wiring
- Hazardous materials and products subject to shipping restrictions
- Personalized, custom, special-order, or made-to-order products
- Products marked Final Sale, Nonreturnable, or Nonrefundable
- Products missing original packaging, hardware, instructions, or included components (including box)
Damage caused by installation, improper use, misuse, or modification is not considered a product defect and is not eligible for return.
Fitment Responsibility
Please review the full product description and listed year, make, model, trim, powertrain, and other fitment requirements before ordering. Similar vehicle names do not necessarily indicate identical fitment. For example, standard, hybrid, plug-in hybrid, electric, N, and other variants may require different products.
We recommend adding your vehicle to My Hyundai Garage and checking product compatibility there before placing your order. My Hyundai Garage is currently in beta and is intended to help you confirm fitment while shopping. Please also verify the product description and fitment details, since Garage results are a shopping aid and do not guarantee compatibility.
Providing a Vehicle Identification Number (VIN) or saving a vehicle on the website helps us review fitment but does not override the product description or guarantee compatibility unless our team expressly confirms fitment in writing before purchase.
An otherwise eligible product ordered for the wrong vehicle may still be returned under the customer-choice and fitment return rules above, including the applicable 15% restocking fee.
International Orders and Restricted Addresses
Orders shipped outside the contiguous United States are final sale and cannot be returned.
We do not ship to:
- Freight-forwarding companies or freight-forwarding addresses
- P.O. boxes
Orders submitted with a restricted address may be canceled. If a customer independently reships or exports a delivered order through a third party without our knowledge, the order is not eligible for return and we are not responsible for loss, damage, delay, fees, or other issues occurring after delivery to the original approved address.
Refunds
After an approved return is delivered, we will inspect it to confirm that it meets this policy. Approved refunds are issued to the original payment method, normally within 5–10 business days after inspection. Your financial institution may require additional time to post the credit.
Refunds do not include:
- Original or expedited shipping charges
- Return shipping costs
- The 15% restocking fee on eligible customer-choice and fitment returns
- The cost of a prepaid return label, when applicable
- DGAA Shipping Insurance after the order has shipped
- Discounts or promotional value not actually paid
If only part of an order is returned, any discount, shipping promotion, or free-gift qualification may be recalculated based on the products kept.
We may reduce or deny a refund if a returned product is used, installed, incomplete, damaged, improperly packaged, or otherwise ineligible under this policy. If a return is rejected, we will contact you regarding the available options.
Exchanges and Store Credit
If you would like to exchange an eligible product for another product with the same purchase price, we can arrange an equal-value exchange after the return is approved and the original product is received and inspected. Any applicable 15% restocking fee and return shipping costs still apply.
If the product you would like instead has a different price, we can issue store credit or a refund for the eligible returned product, less any applicable fees and costs. You will then need to place a new order for the replacement product. The new order is subject to product availability and current pricing.
Canceled or Refused Deliveries
Refusing delivery does not automatically qualify an order for a full refund. Shipping costs, carrier charges, return-to-sender fees, and other nonrefundable charges may be deducted when permitted by law.
To request an order cancellation, contact us as quickly as possible. We cannot guarantee cancellation after an order has entered awaiting shipment or shipped. Once shipped, the order is subject to this Return & Refund Policy.
Contact Us
Questions about a return or refund may be sent to help@hyundaishop.com. Please include your order number so we can assist you efficiently.